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Privacy Policy

At ARTURRO, we take the protection for your Personal Information (such as name; address; phone number; date of birth; email address; credit card number; gender; language preference; and merchandise category preferences) very seriously.

We collect Personal Information that you provide to us voluntarily and process it for the following purposes ("Purposes"):

- to complete transactions with you;
- to direct market to you, with your permission;
- to understand and analyze our sales, and your needs and preferences;
- to develop, enhance, market and provide products and services to meet your needs;
- to enable you to participate in promotions;
- to process exchanges or product returns;
- to improve our shops;
- to respond to requests or complaints.

Subject to your consent we may communicate with you through a variety of channels, including through our stores, our customer loyalty programs, and through the internet, and through a variety of means such as post, email, phone, or text message, subject to your preference.

Our website makes use of cookies to help us provide a better user experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of our website and your ability to access certain features of the site or to engage in transactions.

ARTURRO's Privacy

At ARTURRO, we recognize that the protection of your personal information is a very important principle in building trust and maintaining a good relationship with you. It is our commitment and your right regarding the processing of your Personal Information in line with applicable law.

We are responsible for the Personal Information under our control, including Personal Information disclosed by us to a Vendor. "Vendor" in this Privacy Policy means in relation to Personal Information any person or entity (other than an employee of ARTURRO) who Processes the Personal Information on behalf of ARTURRO. "Processing", in relation to Personal Information, means for example obtaining, recording, holding or using the Personal Information anywhere in the world or carrying out any operation or set of operations on the Personal Information, including (a) organization, adaptation or alteration of the Personal Information, (b) retrieval, consultation or use of the Personal Information, (c) disclosure of the Personal Information by transmission, dissemination or otherwise making available

We take every measure to provide a comparable level of protection for Personal Information should the information be Processed by a vendor.

By providing your Personal Information, you consent to the collection and use or otherwise Processing (including disclosure) of your Personal Information in the manner and for the Purposes described in this Privacy Policy.

About Information Collection

We communicate with you through a variety of means and channels, including through our store, our customer loyalty schemes, through the internet (via our information or selling website) and whether by post, email, phone, or text messaging on your mobile phone, although we do generally note that our preferred means of communication is email or text messaging which has the least impact on the environment. Such communications may involve giving to you, as well as receiving information from you. Some of the information that we receive is personally identifiable information while some information is non-personally identifiable information. This Privacy Policy is primarily concerned with the Processing of Personal Information.

Personal Information

We at ARTURRO limit the amount and type of information that we collect to that which is necessary for the identified purposes and do not collect your Personal information unless you (directly or indirectly) provide it to us voluntarily.

Although the precise details of the Personal Information collected will vary according to the specific purpose, we may typically collect the following Personal Information from or in relation to you:

phone number(s);
date of birth;
e-mail address;
credit card number.

Non-Personally Identifiable Information

Where we collect information through our website, as is the case with many other website, we automatically collect certain non-personal information regarding website use that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the website, the internet address of the website from which you linked directly to our website, the operating system you are using, the sections of the website you visit, the website pages read and images viewed, and the content you download from our website.

We may use non-personal information to compile tracking information reports regarding site user demographics, site traffic patterns, and site purchases. None of the tracking information in the reports can or will be connected to the identities or other Personal information of individual users.

In this way, your visit to our website will be logged; however, you will remain anonymous to us unless you specifically choose to share information with us. We use this information about the way in which our customers use our website to better understand which features are most popular and best meet the needs of our visitors.

When Is Personal Information Collected and How Is It Used?

We at ARTURRO collect Personal Information for the following purposes ("Purposes"):

- to complete transactions with you and to administer sales and to manage your membership;
- to direct market to you, with your permission;
- to understand and analyze our sales, and your needs and preferences;
- to develop, enhance, market and provide products and services to meet your needs;
- to enable you to participate in promotions;
- to process exchanges or product returns;
- to improve our Shop; and,
- to respond to requests or complaints.

We only keep Personal information for as long as is necessary to satisfy the specified purposes, for which it was collected.

We may disclose your Personal Information if we are required to do so by law or requirement of a competent authority.

Where we need to collect your Personal Information for a purpose about which we have not previously informed you and that is not set out in this Privacy Policy, we will endeavor to notify you and obtain your consent before such collection, or in the event that this is not practicable, as soon thereafter as is reasonable. We will however only use your Personal Information for a purpose that has been specified prior to its use or where the Processing of your Personal Information is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract or Processing is necessary.

Customer Consent (Opt In - Unsubscribe)

Opt-in: We at ARTURRO will not use your Personal information for a purpose that has not previously been specified, unless we have previously obtained your consent or unless such purpose is required by law.

In particular we will generally seek your explicit prior consent (opt in) before sending to you marketing communications.

Unsubscribe: At any time, you can withdraw your consent to our collection, use or disclosure (generally Processing) of your Personal Information by writing to us in the prescribed manner (whether by email or post, or by text messaging etc), as specified in our communications to you, or in relevant forms that you might have signed, and depending on the country, in which you live, or the channel by which you have previously agreed to receive our communications. If you have any concerns whatsoever, with regard to the unsubscribe functionality that we make available to you, pursuant to this section, please contact us.

Accuracy of Information

We at ARTURRO keep Personal information as accurate, complete and up-to-date as necessary, taking into account its use and the interests of our customers.

You are responsible for informing us about changes to your Personal Information and for ensuring that such information is accurate and current.

How Do We Keep Your Information Secure?

We at ARTURRO protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Information, regardless of the format in which it is held.

We use various methods to safeguard Personal Information. They include:

- technical tools: passwords and encryption, using general industry best practices;
- organizational controls: confidentiality agreements, limiting access on a need-to-know basis;
- online security is also a priority. ARTURRO incorporates security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use;
- firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store;
- our payment processors use Secure Sockets Layer (SSL) technology to protect your credit card information online. Upon entering the checkout page your computer will begin communicating with our server in secure mode. You will be able to tell that you are in secure mode because the "http" in the web address on your browser will change to "https";

Matters specific to the Internet:

- links to other websites: we encourage you to read the privacy policies of those other sites to learn how they collect and use information about you;
- cookies: our website makes use of cookies which are small text files generated when you visit our website or use our online services that reside on your computer and can uniquely identify your browser;
- you may choose to decline cookies if your browser permits, but doing so may affect your use of our website and your ability to access certain features of the site or to engage in transactions.


We will never knowingly collect or solicit Personal information from individuals under the age of sixteen (16) without first obtaining verifiable parental consent. If you are under the age of 16 you should not provide information to us. If we become aware that a person under 16 has provided Personal Information to us without verifiable parental consent (as may be the case where the information is provided via one of our website), we will remove such Personal Information from our files.

Contacting Us

If there are any questions or concerns regarding this Privacy Policy or the data collection practices outlined herein, please contact us as follows:

By Email: 

You are reminded not to send sensitive information such as passwords, credit card information, etc. via unencrypted means (such as email).

Effective Date and Changes to the Privacy Policy

This Privacy Policy is effective as of 01 December 2015. We reserve the right to change our Privacy Policy from time to time.